Payment and Shipping Information
PAYMENT
How to pay us
You can pay for your Prime China Spares order in any of the following ways: card, Instant EFT and other secure options via Netcash Pay Now at checkout; Cash on Delivery / Cash on Pickup; direct Bank Transfer (EFT); or Invoice / Purchase Order for approved workshop and fleet accounts.
Our banking details for direct EFT payments:
Account name: Prime China Spares (Pty) Ltd
Bank: Capitec Business
Account number: 1055789626
Branch code: 450105
Account type: Current
Please use your order number as your payment reference and email proof of payment to sales@primechina.co.za so we can release your order promptly. If paying by direct bank transfer, please make payment within 48 hours of placing your order, as unpaid orders may be cancelled after this time.
If you would like to set up an Invoice or Purchase Order account for your workshop or fleet, contact our parts desk on 010 502 2666 or sales@primechina.co.za.
If paying by card or Instant EFT, you confirm that you are authorised to use that payment method and that sufficient funds are available. If paying Cash on Delivery or Cash on Pickup, please have the exact amount ready.
Errors in pricing
While we take care to keep the prices on our website accurate, occasional pricing errors can occur. If we discover an error in the price of an item you've ordered, we will contact you before processing your order, and you may choose to proceed at the correct price or cancel for a full refund.
SHIPPING AND DELIVERY
Delivery and collection options
We offer the following ways to receive your order: Self Pickup, collected free from our Midrand branch (191 Bekker Road, Vorna Valley, Midrand), daily 10:00-19:00; Local Delivery, within the greater Midrand/Johannesburg area; and South African Post Office (SAPO) shipping, delivering nationwide.
Delivery costs are calculated based on the option and address you choose at checkout, and are always shown before you pay, so there are no hidden delivery fees.
Delivery times
Self Pickup orders are usually ready within 1 business day of payment confirmation. Local Delivery and SAPO delivery times depend on your location and stock availability, and will be confirmed with you after you order. If your order hasn't arrived within the confirmed timeframe, please contact us with your order number so we can follow up.
Changing your delivery address
For security reasons, we're not able to change the delivery address once an order has been processed for dispatch, so please double check your address before confirming your order.
Incorrect or damaged goods
Please check your delivery as soon as you receive it and report any damage or incorrect items to us right away, quoting your order number, so we can resolve it quickly.
Unable to deliver
If we're unable to deliver to you after two attempts, we'll contact you to arrange collection or a refund.
Contact us
Speak to our parts desk for anything related to your order: 010 502 2666 or sales@primechina.co.za. We are based at 191 Bekker Road, Vorna Valley, Midrand, and assist customers nationwide.
